Terms & Conditions | VeryNeko
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Terms and Conditions

Terms & Conditions


These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website www.VeryNeko.co.uk ('the Website') and your relationship with The Hut.com Limited (trading as VeryNeko.co.uk) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ.


Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.


1. Agreement


By using the Website you agree to be bound by these Terms.


2. Amendments


We reserve the right to:


• Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and


• modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.


3. Registration


You warrant that:


• The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:


• E-mail address: customer.experience@thehutgroup.com


4. Privacy Policy


We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.


When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.


5. Protecting Your Security


To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.


By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


6. Compliance


The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:


• Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and


• Any material which is defamatory, offensive or of an obscene character


7. Indemnity


You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.




8. Third Party Links




As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites or for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.




9. Orders




All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 3 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products re being ordered in breach of this provision. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Deposit Items certain high value items are not readily available from stock and require a production order to be placed on the supplier. Such items are identified on our Websites as Preorder items. When ordering such items you agree that the expected delivery date can be variable. We will keep you informed by email of expected delivery times which in certain circumstances may be up to approximately twelve weeks. The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the The Hut Group to import the goods on his behalf. Further, the consignee/buyer agrees The Hut Group may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).




10. Cancellation Rights




Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day the item is dispatched. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). Alternatively, please contact us if you wish to use our model cancellation form. Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Our Returns Policy does not affect your statutory rights.




11. Price and Payment




All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you. Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a value of £0.01 will be held against the card until the card issuer validates the payment. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes that are valid across the entire site exclude the following products - Click Here for the full list. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:


• e-mail address: customer.experience@thehutgroup.com


12. Eligibility to Purchase


To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:


If an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


13. Intellectual Property


The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors you may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify copy or distribute or use for commercial purposes any of the materials or content on the Website.


14. Limitation of Liability


Notwithstanding any other provision in the Terms, nothing in these Terms: affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: Incompatibility of the Website with any of your equipment, software or telecommunications links; Technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your requirements. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without Limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.


15. Severance


If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.


16. Waiver No waiver


By us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


17. Entire Agreement


These Terms form the entire basis of any agreement reached between you and us.


18. Law and Jurisdiction


These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.


19. All Competitions


We reserve the right to amend these Terms without notice from time to time. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into. Any person who is an employee or an immediate family member of an employee of any Mama Mio US Inc company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Competitions are only open to residents of the UK (excluding Northern Ireland). All entrants are to be aged 18 or over unless any other age. Restriction is specified or implied. Entrants should, if under than 18, obtain permission in advance from their parent or guardian. All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Entrants are liable for their costs to access computer networks. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Prizes if for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable. Notification the winner's name will be selected in a random draw, after the closing date, from all correct answers received. The winner of a prize will be notified within 28 days after the winner has been ascertained. Please allow 28 days for delivery of all prizes. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform.


Claiming Prizes


Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over.


Competition


Prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.


20. Reviews


If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Mama Mio US Inc and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Mama Mio US Inc Limited, including the execution of deeds and documents, at the request of Mama Mio US Inc. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Mama Mio US Inc:


1. The content and material is accurate;


2. Use of the content and material you supply does not breach any applicable Mama Mio US Inc Limited guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Mama Mio US Inc for all claims brought by a third party against Mama Mio US Inc arising out of or in connection with a breach of any of these warranties. Winners of the review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeited.


21. Gift Vouchers and Credit


The VeryNeko Gift Voucher can be used to buy any item sold by www.VeryNeko.co.uk Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher. You can email it to family and friends, or print it out to give to them personally. It is the perfect way to give a gift when you don’t know what to buy!
















is a VeryNeko Gift Voucher?








Gift Voucher is available in £10, £25, £50, £75 and £100 denominations and




enables








you to give a gift when you don’t know what to buy. Gift Vouchers are issued








via email using an electronic voucher code which can then be redeemed in the








Checkout to buy any product on www.VeryNeko.co.uk.
















How do I order a Gift Voucher?








- You can add the gift voucher to








your shopping basket like any other product by selecting the ‘Add to Basket’








button found on the ‘Buy Now’ tab. Then continue to checkout to complete your








order. If you want to purchase more than one Gift Voucher you can increase the








item quantity on the basket page or go back to the relevant Gift Voucher








product page and add more items to your basket. You can also buy other products








at the same time as placing your order for Gift Voucher(s). Gift Vouchers are








valued and issued in GBP Pounds.








Discount codes cannot be used when purchasing a Gift Voucher.








How will I receive a Gift Voucher?
















– Once your order has been processed








and we have taken payment, you will be emailed the electronic Gift Voucher code








to the email address where your order confirmation email is also sent. You will








not receive anything in the post for Gift Vouchers that you order.








How do I give the Gift Voucher to the recipient?
















- Once you have received the








electronic Gift Voucher code you can then forward on this email to the gift








recipient, or you can print out the voucher and give it to them. Gift Vouchers








are valid for 12
















Month’s from the date of purchase. I am the recipient of a Gift




Voucher.








How do I redeem it? - Gift Vouchers can be used to purchase any product on








www.VeryNeko.co.uk Select the item(s) you wish to order and add them to your








basket. To apply your Gift Voucher, enter the electronic voucher code you








received in the ‘Discount Code’ box and click the ‘Add’








button. This will then apply the voucher to your order. Then proceed to the




Checkout








as normal.
















What are the restrictions?
















- You can only use one voucher per








order and no change will be issued if the full value of the voucher is not used








in the order. Gift Vouchers are valid for 12 months from the date of purchase








so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers








are valued and issued in GBP Pounds. You cannot use your Gift Voucher in








conjunction with any other discount code.








I have paid for an order using a Gift Voucher. What happens if I want to








return my order?
















- For orders which are refunded, the








refund will be issued via the same payment method as used to pay for the order.








Therefore if you have paid, or part-paid, for an order using a VeryNeko Gift








Voucher any refund will be issued in Gift Vouchers to the same value.








I have lost a Gift Voucher. What do I do?
















- If you are the recipient of a VeryNeko.








Gift Voucher please ask the purchaser if they still have details of your








Voucher Code. We can only reissue gift vouchers which have








not been redeemed. For the avoidance of doubt, the original gift voucher will








be void if we issue a replacement. The original expiry date will still apply.
















Risk and Loss








- The risk of loss and title for a Gift Voucher shall pass to the purchaser








upon our electronic transmission of the Gift Voucher to the purchaser or








designated recipient, whichever is applicable. We are not responsible if any








Gift Voucher is lost, stolen, destroyed or used without your permission.
















Fraud








- We will have the right to close customer accounts and take payment from




alternative








forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or








used to make purchases on www.VeryNeko.co.uk.








Can I return my Gift Voucher?








- Gift Vouchers cannot be returned or




refunded, except in accordance with your statutory rights. The




value of the gift voucher cannot be converted back to cash.








Credit




Any credit will be valid for 6 months from the date of issue and will expire on the 6 month anniversary of the date of issue.
















22.








Multibuy Offers








This offer applies only to qualifying items listed in the Multibuy area of




this Website. Where any goods are returned (except for an exchange where




products are faulty/defective), we are entitled to either require the return of




all goods delivered as part of that Multi-buy offer at your cost or charge you




for the goods retained by you at the full price quoted on this site.








23. Referral Scheme








Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website.








A new customer is a natural person who has not previously placed an order with us (a "Referee"). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).








If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.




For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.








You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. You will receive your credit in the default currency of the Website.








Any credit accrued through the Referral Scheme that has not been used within 6 months from the date of accrual will expire.








The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time.








All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.








We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term.




















24.








Gift With Products Promotions
















24.1








Where we are offering a free gift with a product, we shall only provide one free




gift per transaction (irrespective of how many products are purchased). The




free gift is subject to availability and we reserve the right to change the free




gift for a gift of equivalent value.
















24.2








In order for us to facilitate the provision of a free gift, it may be




necessary for us to include the free gift




on our site at a nominal value. For the avoidance of doubt, you are not




entitled to 'purchase' the free gift without purchasing the product it is




provided free with and any attempt to 'purchase' the free gift will be




cancelled (notwithstanding any automated communication you may receive




acknowledging your order). In the unlikely event that the free gift is




despatched to you, you shall be obliged to return the free gift upon written




request.
















25.








Waste Electrical or Electronic Equipment




Regulations




We are pleased to offer all of our customers buying




new electrical items the chance to recycle qualifying old electrical items for




free








26.




Auto Renewal - Following your initial subscription period of one month, your VeryNeko subscription will be automatically renewed for every month. You may opt out of the automatic renewal before the 22nd day of your expiration month. Any subscription cancelled before the subscription expiration is not eligible for a refund. This does not affect your statutory rights.








27.








We operate a 40 day policy in which we ask you to please make contact to let us know that your order has or has not arrived. Please contact us before the 40 day window with any deliverability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement.




28.




CREDIT - Any credit will be valid for 12 months from the date of issue and will expire on the anniversary of the date of issue.


Terms & Conditions




These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website www.VeryNeko.co.uk ('the Website') and your relationship with The Hut.com Limited (trading as VeryNeko.co.uk) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ.




Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.




1. Agreement




By using the Website you agree to be bound by these Terms.




2. Amendments




We reserve the right to:




• Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use




of the Website indicates your agreement to be bound by the new Terms; and




• modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.




3. Registration




You warrant that:




• The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:




• E-mail address: customer.experience@thehutgroup.com




4. Privacy Policy




We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.




When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.




5. Protecting Your Security




To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.




By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.




6. Compliance




The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:




• Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and




• Any material which is defamatory, offensive or of an obscene character




7. Indemnity




You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.




8. Third Party Links




As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites or for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.




9. Orders




All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 3 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products re being ordered in breach of this provision. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Deposit Items certain high value items are not readily available from stock and require a production order to be placed on the supplier. Such items are identified on our Websites as Preorder items. When ordering such items you agree that the expected delivery date can be variable. We will keep you informed by email of expected delivery times which in certain circumstances may be up to approximately twelve weeks. The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the The Hut Group to import the goods on his behalf. Further, the consignee/buyer agrees The Hut Group may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).




10. Cancellation Rights




Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day the item is dispatched. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). Alternatively, please contact us if you wish to use our model cancellation form. Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Our Returns Policy does not affect your statutory rights.




11. Price and Payment




All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you. Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to








be made via a credit card a value of £0.01 will be held against the card until








the








card issuer validates the payment.








In the unlikely event that the price shown on the checkout








page is wrong, and we discover this before accepting your order in accordance








with clause 9, we are not required to sell the goods to you at the price shown.








We always try and ensure that the prices of goods shown on our Website are








accurate, but occasionally genuine errors may occur. If we discover an error in








the price of the goods that you have ordered we will let you know as soon as








possible and give you the option of reconfirming your order at the correct








price or cancelling it. If you cancel your order and you have already paid for








the goods, then you will receive a full refund.








You confirm that the credit or debit card








that is being used is yours. All credit/debit cardholders are subject to








validation checks and authorisation by the card issuer. If the issuer of your








payment card refuses to or does not, for any reason, authorise payment to us we








will not be liable to you for any delay or non-delivery.








You may only use one discount code with each order. We








reserve the right to reject or cancel any orders where you add more than one








discount code to the basket.












If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.












We allow you to use discount codes strictly on the terms and








conditions upon which they were issued which, amongst other things, may include








terms relating to your eligibility to use them and a maximum order value.








Discount codes that are valid across the entire site exclude the following








products - Click Here for




the full list.












Please familiarise yourself with these terms and conditions








before you place an order as we reserve the right to reject or cancel any orders








which do not comply with these terms even if your credit or debit card has been








charged. If there is any inconsistency between the terms and conditions upon








which the discount codes were issued and these terms and conditions, the








discount code terms and conditions prevail. A copy of the discount code terms








and conditions can be obtained by mailing or telephoning our customer service








representatives at:








• e-mail address: customer.experience@thehutgroup.com
















12.








Eligibility to Purchase








To be eligible to purchase goods on this Website and








lawfully enter into and form contracts on this Website under English law you








must:








If an individual, be 18 years of age or over; and register








your real name, address, phone number, e-mail address any other details








requested.








By offering to purchase goods and services you represent to








us that you are 18 years of age or over and authorise us to transmit








information (included updated information) to obtain information from third








parties, including but not limited to, your debit or credit card numbers or








credit reports to authenticate your identity, to validate your credit card, to








obtain an initial credit card authorisation and to authorise individual








purchase transactions.
















13.








Intellectual Property








The content of the Website is protected by copyright, trademarks,








database and other intellectual property rights and you acknowledge that the








material and content supplied as part of the Website shall remain with us or








our licensors you may retrieve and display the content of the Website on a








computer screen, store such content in electronic form on disk (but not any








server or other storage device connected to a network) or print one copy of








such content for your own personal, non-commercial use, provided you keep








intact all and any copyright and proprietary notices. You may not otherwise








reproduce, modify copy or distribute or use for commercial purposes any of the








materials or content on the Website.
















14.








Limitation of Liability








Notwithstanding any other provision in the Terms, nothing in








these Terms: affect or limit your rights as a consumer under English law; or








will exclude or limit our liability for death or personal injury resulting from








our negligence. The Website is provided on an 'as is' and 'as available' basis




without








any representation or endorsement made and we make no warranties, whether








express or implied, in relation to it and its use. You acknowledge that we








cannot guarantee and cannot be responsible for the security or privacy of the








Website and any information provided by you. You must bear the risk associated








with the use of the Internet.








Whilst we will try to ensure that material included on the








Website is correct, reputable and of high quality, we cannot accept








responsibility if this is not the case. We will not be responsible for any








errors or omissions or for the results obtained from the use of such








information or for any technical problems you may experience with the Website.








If we are informed of any inaccuracies in the material on the Website we will








attempt to correct this as soon as we reasonably can.








In particular, we disclaim all liabilities in connection








with the following:








Incompatibility of the Website with any of your equipment,








software or telecommunications links; Technical problems including errors or








interruptions of the Website; unsuitability, unreliability or inaccuracy of the








Website; and failure of the Website to meet your requirements. To the full








extent allowed by applicable law, you agree that we will not be liable to you








or any third party for any consequential or incidental damages (both of which








terms includes, without Limitation, pure economic loss, loss of profits, loss








of business, loss of anticipated savings, wasted expenditure, loss of privacy








and loss of data) or any other indirect, special or punitive damages whatsoever








that arise out of or are related to the Website.
















15.








Severance








If any part of the Terms shall be deemed unlawful, void or








for any reason unenforceable, then that provision shall be deemed severable








from these Terms and shall not affect the validity and enforceability of any








remaining provisions of the Terms.
















16.








Waiver No waiver








By us shall be construed as a waiver of any proceeding or








succeeding breach of any provision.
















17.








Entire Agreement








These Terms form the entire basis of any agreement reached








between you and us.
















18.








Law and Jurisdiction








These Terms shall be governed by and construed in accordance








with the laws of England and Wales and any disputes will be decided only by the




English courts.
















19.








All Competitions








We reserve the right to amend these Terms without notice








from time to time. These rules will be deemed incorporated into each competition








except to the extent that any specific instruction in a competition provides








otherwise. By entering the competition entrants will be deemed to have read and








understood these Terms and be bound by them. All of our decisions will be final








and binding and no correspondence will be entered into. Any person who is an








employee or an immediate family member of an employee of any Mama Mio US Inc








company or any other person who is directly connected with the organisation of








any particular competition is ineligible to participate.








Competitions are only open to residents of the UK (excluding








Northern Ireland).








All entrants are to be aged 18 or over unless any other age








restriction is specified or implied. Entrants should, if under than 18, obtain








permission in advance from their parent or guardian.








All entries must be received by the closing date specified








in the competition.








Answers will be entered upon submission. No responsibility








will be taken for any answers that are misdirected, lost for technical or other








reasons or received after the closing date.








We reserve the absolute right to disqualify without notice








any entries to any competition which we consider have used improper technical








means to enter and/or we believe is fraudulent. Entrants are liable for their








costs to access computer networks. We will not be liable for or accept any








responsibility for: (i) any failure by the winner or any entrant to comply with








these terms and conditions; (ii) any disruption, delay or misdirection of








entries; or (iii) any server, system or network failures, malfunctioning or








inaccessibility.








We shall be the promoter of all competitions subject to these terms and








conditions unless stated otherwise. Prizes if for any reason an advertised








prize is unavailable we reserve the right at our absolute discretion to








substitute a similar prize of equivalent or greater value. Only one prize will








be awarded per household. There will be no cash or other alternative to the




prize








offered and prizes are not transferable. Notification the winner's name will be








selected in a random draw, after the closing date, from all correct answers








received. The winner of a prize will be notified within 28 days after the








winner has been ascertained.








Please allow 28 days for delivery of all prizes.








If the winner of the a competition is unable to take up a prize for any








reason or if the winner cannot be notified after reasonable efforts having been








made then we may dispose of the prize as we think fit without any liability to








the winner for having done so.








For each competition, only one prize will be awarded per entrant / email








address. Names of winners will be available on request. The names of the








winners may be published on our Website and/or on our Facebook, Twitter or any








other social media platform.
















Claiming Prizes








Prizes Involving Travel: (a) Travel arrangements are the responsibility of








prize winners unless otherwise stated; (b) we reserve the right to require








written permission from the parent or guardian of any winner who is under the








age of 16 and to require such a winner to choose as a companion someone 18 or








over.








Competition
















Prizes/tickets may be restricted to certain times of the year




and unless otherwise








stated all prizes must be taken within six months of the date of the




competition draw.








Where prizes are to be provided by a third party then the winner will be








required to complete all appropriate or applicable booking or other formalities








direct with such providers. We will have no responsibility for the








acts/defaults of any other persons or companies.
















20.








Reviews








If you submit a review, you grant us a non-exclusive, royalty-free,








perpetual, irrevocable, and fully sub-licensable right to use, reproduce,




modify,








adapt, publish, translate, create derivative works from, distribute, and








display such content throughout the world in any media.








You grant Mama Mio US Inc and its sub-licensees the right to use the








name that you submit in connection with such content, if they choose. You agree








to waive your right to be identified as the author of such content and your




right








to object to derogatory treatment of such content.








You agree to perform all further acts necessary to perfect any of the above








rights granted by you to Mama Mio US Inc Limited, including the execution of deeds








and documents, at the request of Mama Mio US Inc.








You represent and warrant that you own or otherwise control all of the




rights to the content that you post; that, as at the date that




the content or








material is submitted to Mama Mio US Inc:












1. The content and material is accurate;








2. Use of the content and material you supply does not breach




any applicable








Mama Mio US Inc Limited guidelines and will not cause injury to any person or








entity (including that the content or material is not defamatory). You agree to








indemnify Mama Mio US Inc for all claims brought by a third party against








Mama Mio US Inc arising out of or in connection with a breach of any of








these warranties.
















Winners of the review competition will be notified by email.




Failure to








respond to our notification email








within 20 days will result in the prize being forfeited.








21.








Gift Vouchers and Credit








The VeryNeko Gift Voucher can be used to buy any item sold by www.VeryNeko.co.uk








Our normal terms and conditions, together with the terms and conditions below,








apply to the purchase of your gift voucher. You can email it to family and








friends, or print it out to give to them personally. It is the perfect way to








give a gift when you don’t know what to buy!
















is a VeryNeko Gift Voucher?








Gift Voucher is available in £10, £25, £50, £75 and £100 denominations and




enables








you to give a gift when you don’t know what to buy. Gift Vouchers are issued








via email using an electronic voucher code which can then be redeemed in the








Checkout to buy any product on www.VeryNeko.co.uk.
















How do I order a Gift Voucher?








- You can add the gift voucher to








your shopping basket like any other product by selecting the ‘Add to Basket’








button found on the ‘Buy Now’ tab. Then continue to checkout to complete your








order. If you want to purchase more than one Gift Voucher you can increase the








item quantity on the basket page or go back to the relevant Gift Voucher








product page and add more items to your basket. You can also buy other products








at the same time as placing your order for Gift Voucher(s). Gift Vouchers are








valued and issued in GBP Pounds.








Discount codes cannot be used when purchasing a Gift Voucher.








How will I receive a Gift Voucher?
















– Once your order has been processed








and we have taken payment, you will be emailed the electronic Gift Voucher code








to the email address where your order confirmation email is also sent. You will








not receive anything in the post for Gift Vouchers that you order.








How do I give the Gift Voucher to the recipient?
















- Once you have received the








electronic Gift Voucher code you can then forward on this email to the gift








recipient, or you can print out the voucher and give it to them. Gift Vouchers








are valid for 12
















Month’s from the date of purchase. I am the recipient of a Gift




Voucher.








How do I redeem it? - Gift Vouchers can be used to purchase any product on








www.VeryNeko.co.uk Select the item(s) you wish to order and add them to your








basket. To apply your Gift Voucher, enter the electronic voucher code you








received in the ‘Discount Code’ box and click the ‘Add’








button. This will then apply the voucher to your order. Then proceed to the




Checkout








as normal.
















What are the restrictions?
















- You can only use one voucher per








order and no change will be issued if the full value of the voucher is not used








in the order. Gift Vouchers are valid for 12 months from the date of purchase








so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers








are valued and issued in GBP Pounds. You cannot use your Gift Voucher in








conjunction with any other discount code.








I have paid for an order using a Gift Voucher. What happens if I want to








return my order?
















- For orders which are refunded, the








refund will be issued via the same payment method as used to pay for the order.








Therefore if you have paid, or part-paid, for an order using a VeryNeko Gift








Voucher any refund will be issued in Gift Vouchers to the same value.








I have lost a Gift Voucher. What do I do?
















- If you are the recipient of a VeryNeko.








Gift Voucher please ask the purchaser if they still have details of your








Voucher Code. We can only reissue gift vouchers which have








not been redeemed. For the avoidance of doubt, the original gift voucher will








be void if we issue a replacement. The original expiry date will still apply.
















Risk and Loss








- The risk of loss and title for a Gift Voucher shall pass to the purchaser








upon our electronic transmission of the Gift Voucher to the purchaser or








designated recipient, whichever is applicable. We are not responsible if any








Gift Voucher is lost, stolen, destroyed or used without your permission.
















Fraud








- We will have the right to close customer accounts and take payment from




alternative








forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or








used to make purchases on www.VeryNeko.co.uk.








Can I return my Gift Voucher?








- Gift Vouchers cannot be returned or




refunded, except in accordance with your statutory rights. The




value of the gift voucher cannot be converted back to cash.








Credit




Any credit will be valid for 6 months from the date of issue and will expire on the 6 month anniversary of the date of issue.
















22.








Multibuy Offers








This offer applies only to qualifying items listed in the Multibuy area of




this Website. Where any goods are returned (except for an exchange where




products are faulty/defective), we are entitled to either require the return of




all goods delivered as part of that Multi-buy offer at your cost or charge you




for the goods retained by you at the full price quoted on this site.








23. Referral Scheme








Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website.








A new customer is a natural person who has not previously placed an order with us (a "Referee"). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).








If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.




For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.








You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. You will receive your credit in the default currency of the Website.








Any credit accrued through the Referral Scheme that has not been used within 6 months from the date of accrual will expire.








The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time.








All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.








We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term.




















24.








Gift With Products Promotions
















24.1








Where we are offering a free gift with a product, we shall only provide one free




gift per transaction (irrespective of how many products are purchased). The




free gift is subject to availability and we reserve the right to change the free




gift for a gift of equivalent value.
















24.2








In order for us to facilitate the provision of a free gift, it may be




necessary for us to include the free gift




on our site at a nominal value. For the avoidance of doubt, you are not




entitled to 'purchase' the free gift without purchasing the product it is




provided free with and any attempt to 'purchase' the free gift will be




cancelled (notwithstanding any automated communication you may receive




acknowledging your order). In the unlikely event that the free gift is




despatched to you, you shall be obliged to return the free gift upon written




request.
















25.








Waste Electrical or Electronic Equipment




Regulations




We are pleased to offer all of our customers buying




new electrical items the chance to recycle qualifying old electrical items for




free








26.




Auto Renewal - Following your initial subscription period of one month, your VeryNeko subscription will be automatically renewed for every month. You may opt out of the automatic renewal before the 22nd day of your expiration month. Any subscription cancelled before the subscription expiration is not eligible for a refund. This does not affect your statutory rights.








27.








We operate a 40 day policy in which we ask you to please make contact to let us know that your order has or has not arrived. Please contact us before the 40 day window with any deliverability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement.




28.




CREDIT - Any credit will be valid for 12 months from the date of issue and will expire on the anniversary of the date of issue.